FAQs
Let us put your mind at rest. Please do get in touch if you have any other questions.
For your child to have the best and safest time possible with us, it is important that you alert us to anything you think we need to know about their needs. There are very few things that we haven't come across before and our staff are excellent at discreetly supporting, encouraging and keeping an eye out for whatever help is needed.
Yes, all staff and volunteers are DBS checked. If you would like to discuss anything to do with our Child Protection Policy, please contact the office.
To help all young people get the most out of their time at CYE, we ask that mobile phones are not brought with them. If a phone is brought, it will be collected on arrival and stored securely in the office for the duration of the stay. This helps everyone switch off from digital distractions, enjoy face-to-face friendships, and fully take part in all that's on offer at CYE. You can call the office/out of hours phone if you need to contact your child during their time with us. In the unlikely event of an emergency, we will contact you directly.
There's no need to go out and spend lots of money buying new equipment and clothing. We have a full kit list of what you need to bring here. We provide specific things such as wetsuits, buoyancy aids, and waterproofs. Please do call us if you have any questions about kit.
Our age ranges are there for safety reasons, and to maximise enjoyment for all our guests. However, we run a 3 month +/- policy, so if your child is 3 months too young, or too old, then you can contact the office to book them on. For example, if your 8 year old child wanted to come to a 9-12 year old event in April, they would need to be turning 9 by July of that year. The only exception to this is that 8 is our lowest age (except for Ignite Sleepover and 'all-age' events such as families weekends). 7 year olds cannot be booked on to events, even if they'll be 8 years old in 3 months.
We require that children and staff alike MUST wear a properly fitting buoyancy aid before being allowed near the water (from the jetty onwards). Buoyancy aids will keep a person completely afloat until they are attended to, regardless of whether they can swim or not. If your child has any concerns over being on the water, let us know beforehand and we will make sure that both you and they are reassured and communicated with accordingly.