FAQs
Let us put your mind at rest. Please do get in touch if you have any other questions.
CYE is a not-for-profit charity. While we receive financial donations from generous supporters, and through grants from trusts, we are unable to cover the cost of running CYE using these gifts alone. Each year we need to ensure we cover the remaining costs which include training, insurance, equipment, site maintenance, staffing, kit replenishment, as well as food, electricity and all the other costs which go with providing excellent quality events. We try to keep these fees as low as possible. Please be reassured that we only increase our fees so we can ensure our site, staff and equipment offer you and all our guests an irresistible and unique experience.
Please investigate our Bursary Fund! It's there for people who wouldn't be able to come to our events for financial reasons. We endeavor to remove as many barriers as possible from people being able to come to CYE. The process is discrete and confidential and CYE may be able to cover up to 40% of the fees for young people under 25. You can read more about the Bursary fund here. If you want to apply, Download the form and send it to bursary@cye.org.uk.
If they come with an organised group (school, youth group etc.) then any insurance will be arranged by the group prior to booking. If the child attends one of CYE's calendar events then the Centre has a £10m Public Liability policy in force – details of which are available upon request. Since personal belongings aren't covered by CYE, we strongly advise that parents ensure these are covered either by their existing household insurance or that a specific policy to cover their time at the Centre is taken out. A policy can be purchased from Access Insurance. Tel: 020 8651 7420.
There's no need to go out and spend lots of money buying new equipment and clothing. We have a full kit list of what you need to bring here. We provide specific things such as wetsuits, buoyancy aids, and waterproofs. Please do call us if you have any questions about kit.
Bookings need to be made online and are not complete until valid deposit payment has been received by the Centre. Do call the office if you have any questions.
To help all young people get the most out of their time at CYE, we ask that mobile phones are not brought with them. If a phone is brought, it will be collected on arrival and stored securely in the office for the duration of the stay. This helps everyone switch off from digital distractions, enjoy face-to-face friendships, and fully take part in all that's on offer at CYE. You can call the office/out of hours phone if you need to contact your child during their time with us. In the unlikely event of an emergency, we will contact you directly.
