FAQs
Let us put your mind at rest. Please do get in touch if you have any other questions.
We require that children and staff alike MUST wear a properly fitting buoyancy aid before being allowed near the water (from the jetty onwards). Buoyancy aids will keep a person completely afloat until they are attended to, regardless of whether they can swim or not. If your child has any concerns over being on the water, let us know beforehand and we will make sure that both you and they are reassured and communicated with accordingly.
Bookings need to be made online and are not complete until valid deposit payment has been received by the Centre. Do call the office if you have any questions.
Please investigate our Bursary Fund! It's there for people who wouldn't be able to come to our events for financial reasons. We endeavor to remove as many barriers as possible from people being able to come to CYE. The process is discrete and confidential and CYE may be able to cover up to 40% of the fees for young people under 25. You can read more about the Bursary fund here. If you want to apply, Download the form and send it to bursary@cye.org.uk.
Yes, all staff and volunteers are DBS checked. If you would like to discuss anything to do with our Child Protection Policy, please contact the office.
Our age ranges are there for safety reasons, and to maximise enjoyment for all our guests. However, we run a 3 month +/- policy, so if your child is 3 months too young, or too old, then you can contact the office to book them on. For example, if your 8 year old child wanted to come to a 9-12 year old event in April, they would need to be turning 9 by July of that year. The only exception to this is that 8 is our lowest age (except for Ignite Sleepover and 'all-age' events such as families weekends). 7 year olds cannot be booked on to events, even if they'll be 8 years old in 3 months.
We keep lost property items for a maximum of 1 week before giving them to charity. In order to return them we ask you to arrange a collection using the Royal Mail website. They will be able to collect the item from CYE and get it to you. Please contact the office to arrange this.