FAQs
Let us put your mind at rest. Please do get in touch if you have any other questions.
If they come with an organised group (school, youth group etc.) then any insurance will be arranged by the group prior to booking. If the child attends one of CYE's calendar events then the Centre has a £10m Public Liability policy in force – details of which are available upon request. Since personal belongings aren't covered by CYE, we strongly advise that parents ensure these are covered either by their existing household insurance or that a specific policy to cover their time at the Centre is taken out. A policy can be purchased from Access Insurance. Tel: 020 8651 7420.
Yes, all staff and volunteers are DBS checked. If you would like to discuss anything to do with our Child Protection Policy, please contact the office.
Our age ranges are there for safety reasons, and to maximise enjoyment for all our guests. However, we run a 3 month +/- policy, so if your child is 3 months too young, or too old, then you can contact the office to book them on. For example, if your 8 year old child wanted to come to a 9-12 year old event in April, they would need to be turning 9 by July of that year. The only exception to this is that 8 is our lowest age (except for Ignite Sleepover and 'all-age' events such as families weekends). 7 year olds cannot be booked on to events, even if they'll be 8 years old in 3 months.
Please investigate our Bursary Fund! It's there for people who wouldn't be able to come to our events for financial reasons. We endeavor to remove as many barriers as possible from people being able to come to CYE. The process is discrete and confidential and CYE may be able to cover up to 40% of the fees for young people under 25. You can read more about the Bursary fund here. If you want to apply, Download the form and send it to bursary@cye.org.uk.
For your child to have the best and safest time possible with us, it is important that you alert us to anything you think we need to know about their needs. There are very few things that we haven't come across before and our staff are excellent at discreetly supporting, encouraging and keeping an eye out for whatever help is needed.
There's no need to go out and spend lots of money buying new equipment and clothing. We have a full kit list of what you need to bring here. We provide specific things such as wetsuits, buoyancy aids, and waterproofs. Please do call us if you have any questions about kit.
