FAQs
Let us put your mind at rest. Please do get in touch if you have any other questions.
We have an amazing catering team who produce delicious, child-friendly, fresh food. Whilst we will always accommodate dietary requirements (allergies, vegetarian, vegan etc) we cannot accommodate individual preferences. The variety within each meal should mean that even the fussiest of eaters will be catered for.
We keep lost property items for a maximum of 1 week before giving them to charity. In order to return them we ask you to arrange a collection using the Royal Mail website. They will be able to collect the item from CYE and get it to you. Please contact the office to arrange this.
Yes. We will need written confirmation from the child's parents / guardian so that we can sign them out at the end of the event.
Sorry but this is not possible. We cannot look after children outside of event hours unless under exceptional circumstances and with prior agreement. If you arrive early you can wait in the car or we can highly recommend a walk around to Cobnor Point along the coastal path – walk out of the car park and you will see a public footpath sign on your left, follow this!
Unless it's really urgent, we encourage them not to. Very few children miss their families to the extent that they need to talk with them while they're with us. However we would, of course, facilitate this in a situation where it was necessary.
If it's a residential stay they will still benefit hugely from being away with their friends. We will accommodate them as much as possible to ensure that they still get the full CYE experience. For example, a child with an arm in plaster might accompany one of the instructors in a Safety boat for the afternoon. If your child is on a specific sailing or paddling course and their injury means they cannot participate, please call us to discuss the options (most likely we'll offer for you to defer their place to another course)