What to expect during your visit

Unless it's really urgent, we encourage them not to. Very few children miss their families to the extent that they need to talk with them while they're with us. However we would, of course, facilitate this in a situation where it was necessary.

Our age ranges are there for safety reasons, and to maximise enjoyment for all our guests. However, we run a 3 month +/- policy, so if your child is 3 months too young, or too old, then you can contact the office to book them on. For example, if your 8 year old child wanted to come to a 9-12 year old event in April, they would need to be turning 9 by July of that year. The only exception to this is that 8 is our lowest age (except for Ignite Sleepover and 'all-age' events such as families weekends). 7 year olds cannot be booked on to events, even if they'll be 8 years old in 3 months.

This will probably be possible. You will be asked on your booking form if your child would like to share a cabin with anyone in particular. In all cases we will try to accommodate these important requests but ultimately we can't guarantee we'll be able to.

If they come with an organised group (school, youth group etc.) then any insurance will be arranged by the group prior to booking. If the child attends one of CYE's calendar events then the Centre has a £10m Public Liability policy in force – details of which are available upon request. Since personal belongings aren't covered by CYE, we strongly advise that parents ensure these are covered either by their existing household insurance or that a specific policy to cover their time at the Centre is taken out. A policy can be purchased from Access Insurance. Tel: 020 8651 7420.

We keep lost property items for a maximum of 1 week before giving them to charity. In order to return them we ask you to arrange a collection using the Royal Mail website. They will be able to collect the item from CYE and get it to you. Please contact the office to arrange this.

Sorry but this is not possible. We cannot look after children outside of event hours unless under exceptional circumstances and with prior agreement. If you arrive early you can wait in the car or we can highly recommend a walk around to Cobnor Point along the coastal path – walk out of the car park and you will see a public footpath sign on your left, follow this!