What to expect during your visit

If they come with an organised group (school, youth group etc.) then any insurance will be arranged by the group prior to booking. If the child attends one of CYE's calendar events then the Centre has a £10m Public Liability policy in force – details of which are available upon request. Since personal belongings aren't covered by CYE, we strongly advise that parents ensure these are covered either by their existing household insurance or that a specific policy to cover their time at the Centre is taken out. A policy can be purchased from Access Insurance. Tel: 020 8651 7420.

To help all young people get the most out of their time at CYE, we ask that mobile phones are not brought with them. If a phone is brought, it will be collected on arrival and stored securely in the office for the duration of the stay. This helps everyone switch off from digital distractions, enjoy face-to-face friendships, and fully take part in all that's on offer at CYE. You can call the office/out of hours phone if you need to contact your child during their time with us. In the unlikely event of an emergency, we will contact you directly.

We have an amazing catering team who produce delicious, child-friendly, fresh food. Whilst we will always accommodate dietary requirements (allergies, vegetarian, vegan etc) we cannot accommodate individual preferences. The variety within each meal should mean that even the fussiest of eaters will be catered for.

CYE is a not-for-profit charity. While we receive financial donations from generous supporters, and through grants from trusts, we are unable to cover the cost of running CYE using these gifts alone. Each year we need to ensure we cover the remaining costs which include training, insurance, equipment, site maintenance, staffing, kit replenishment, as well as food, electricity and all the other costs which go with providing excellent quality events. We try to keep these fees as low as possible. Please be reassured that we only increase our fees so we can ensure our site, staff and equipment offer you and all our guests an irresistible and unique experience.

If it's a residential stay they will still benefit hugely from being away with their friends. We will accommodate them as much as possible to ensure that they still get the full CYE experience. For example, a child with an arm in plaster might accompany one of the instructors in a Safety boat for the afternoon. If your child is on a specific sailing or paddling course and their injury means they cannot participate, please call us to discuss the options (most likely we'll offer for you to defer their place to another course)

Yes. We will need written confirmation from the child's parents / guardian so that we can sign them out at the end of the event.